Refund Policy
Refund Policy
Cancellation
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.
Order Processing Time
Orders are typically processed within 24–48 hours after purchase (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be slightly longer.
Cancellation Requests
We accept cancellation requests before an order has been processed or shipped.
While we recommend submitting cancellation requests within 6 hours of purchase, submitting a request within this timeframe does not guarantee that the order can be cancelled, as some orders may be processed earlier.
Once an order has entered processing, packing, or shipment preparation, cancellation may no longer be possible.
Orders Already Shipped
If an order has already been shipped, it cannot be cancelled. In this case, please refer to the return policy below after receiving the item.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible and include your order number.
Email: m2l086@outlook.com
Returns (if applicable)
We accept returns within 30 days after the product has been received.
To be eligible for a return:
- The item must be unused
- The item must be in the same condition as received
- The item must be in its original packaging
- A receipt or proof of purchase is required
Please do not send your purchase back to the manufacturer.
If the return is requested by the customer (e.g., change of mind), the customer is responsible for the return shipping cost.
If the return is due to our error (damaged, defective, or incorrect item), Klyro will cover the return shipping cost.
We do not charge any restocking fees.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed within 3 business days, and a credit will automatically be applied to your original payment method.
Return Address
158 Commerce Plaza, Suite 200, Wilmington, DE, United States
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take time to process)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us:
Email: m2l086@outlook.com