Shipping policy

Shipping Policy

Klyro is an online store operated by M&R Digital Business LLC, 1211 Mountain Road Pl NE, Albuquerque, NM 87110, United States. This policy explains how and when your order is shipped.

Shipping cost

Shipping is free on all orders and always includes a tracking number. The shipping option and its cost are shown at checkout before you pay.

Where we ship

We ship to the countries available at checkout. Orders are shipped from our partner warehouses in Europe and Asia and delivered by the local postal service of the destination country.

Order processing time

Orders are processed within 1 to 3 business days after payment is confirmed (Monday to Friday, excluding public holidays). Processing includes payment confirmation, picking, packing and handing the parcel to the carrier.

Delivery time

Estimated delivery time is 10 to 20 business days after the order ships. Most orders arrive within 15 business days. Delivery times are estimates and may be longer during peak seasons, customs checks or carrier delays.

Tracking

When your order ships, we send the tracking number by email. Because parcels travel internationally, tracking updates may only appear 5 to 10 days after shipping, once the parcel is in transit. You can follow your order at any time on our Track Your Order page.

Multiple packages

If your order contains several items, it may arrive in separate packages. Each package has its own tracking number.

Delivery attempts and pickup

The postal service usually makes up to three delivery attempts. If no one is available, the parcel is taken to the nearest post office and must be collected within the period stated by the carrier (usually 7 days). Parcels that are not collected are returned to us; in that case, contact us at m2l086@outlook.com to arrange a new shipment.

Incorrect or incomplete address

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address provided was incorrect or incomplete, we will reship it once you confirm the correct address; a reshipping fee of USD 15 applies.

Lost or damaged parcels

If your tracking has not updated for a long time, or your parcel arrives damaged, contact us at m2l086@outlook.com with your order number (and photos, if damaged). We will check with the carrier and, if the parcel is lost or damaged, send a replacement or issue a refund.